tv99 Terms and Conditions of Use

1. Introduction & Acceptance

These terms and conditions ("Terms") govern the use of the tv99 platform and all related services ("Services"). When you access the tv99 website, create an account, or use any of our services, you automatically agree to be bound by these Terms.

These Terms form a legal agreement between tv99 ("Platform", "we", "our") and the user ("you", "your"). If you do not agree with any part of these Terms, please refrain from using our platform.

These Terms may change from time to time. The latest version will always be available on this page, and the date of any update will be noted above. It is your responsibility to visit this page regularly.

2. Account Registration

To use tv99's services, you must create a valid personal account. You are required to provide accurate, complete, and up-to-date information at the time of registration.

2.1 Registration Terms

• Each individual may create only one account.
• All information provided at registration must be truthful and accurate.
• It is the user's responsibility to keep their account password confidential.
• Any unauthorized use of your account must be reported to us immediately.
• Allowing any third party to use your account is strictly prohibited.

2.2 Identity Verification (KYC)

tv99 reserves the right to verify your identity at any time. You may be asked to submit an identity document or relevant paperwork before a withdrawal request is processed or when certain limits are exceeded. Withdrawals may be placed on hold until verification is complete.

3. Age Limit & Eligibility

tv99's services are open only to individuals aged 21 or above. By registering, you confirm that you are at least 21 years old.

3.1 Age Verification

We may at any time request a government-issued ID, birth registration certificate, or other official documents to verify your age. Failure to prove your age will result in immediate account suspension.

3.2 Geographic Restrictions

Before using tv99's services, you must confirm that participating in online gaming and betting activities is legally permitted in your own area. Compliance with local laws is entirely the user's responsibility.

4. Deposits & Withdrawals

tv99 provides deposit and withdrawal facilities through secure and convenient payment methods. All transactions are protected by SSL encryption.

4.1 Accepted Payment Methods

We support the following payment methods:

• bKash
• Nagad
• Rocket
• Upay
• Bank transfer (Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other designated banks)

4.2 Deposit Limits

• Minimum deposit amount: ৳500 (per method).
• Maximum deposit limits depend on account level and verification status.
• Deposited funds must be used for legitimate gaming purposes only.

4.3 Withdrawal Terms

• Minimum withdrawal amount: ৳500.
• Withdrawals are generally processed within 30 minutes to 3 hours.
• Withdrawals can only be made to the same payment method used for the deposit (exceptions may apply in some cases).
• Withdrawals may be delayed if identity verification has not been completed.

5. Bonuses & Promotional Offers

tv99 offers various bonuses and promotional offers for both new and existing users. Specific terms must be met to take advantage of these bonuses.

5.1 Welcome Bonus

New members can receive a 200% bonus on their first deposit, up to ৳5,000. For example: depositing ৳1,000 gives a ৳2,000 bonus, making the total balance ৳3,000.

5.2 Wagering Requirements

Wagering requirements apply to all bonuses. For the welcome bonus, the wagering requirement is 15x the bonus amount. For example: receiving a ৳2,000 bonus means ৳30,000 must be wagered before a withdrawal can be made.

• Wagering is calculated on the bonus amount only, not on the deposit plus bonus.
• Certain games may not be eligible for bonus wagering.
• If wagering is not completed within the specified time after receiving the bonus, the bonus may be cancelled.

5.3 General Bonus Terms

• Each bonus offer can be claimed once per account, unless stated otherwise.
• If bonus abuse is found, the bonus and any associated winnings may be forfeited.
• Bonuses cannot be transferred or exchanged.
• tv99 reserves the right to change or cancel any promotional offer at any time.

6. Betting & Gaming Rules

tv99 offers a range of gaming services including sports betting, live casino, and slots. Each game has its own rules, which can be found on the relevant game page.

6.1 Sports Betting

• Once a bet is placed and confirmed, it cannot be changed or cancelled.
• If abnormal odds are displayed due to a system error, the affected bet will be considered void.
• If an event is cancelled, the bet amount will be refunded.
• If there is any dispute over the result of a match or event, tv99's decision is final.

6.2 Casino Games

• All casino games are operated using certified Random Number Generator (RNG) technology.
• If a game is interrupted due to a technical error, that round may be considered void.
• If a result is displayed that contradicts the game provider's rules, it will be recalculated and resettled with the correct outcome.

6.3 Fair Play Assurance

tv99 is committed to ensuring a fair and equal playing environment for all users. Any form of cheating, software abuse, or system exploitation is strictly prohibited.

7. Prohibited Activities

The following activities are strictly prohibited on tv99 and will result in immediate account closure:

• Opening or operating an account using someone else's identity.
• Creating multiple accounts or running a syndicate for the purpose of bonus abuse.
• Using hacking, viruses, or any other malicious software.
• Attempting to artificially influence game outcomes.
• Attempting to breach the platform's security systems or gain unauthorized access.
• Engaging in money laundering or any other illegal financial activity.
• Encouraging persons with mental disabilities or addictions to bet.
• Collecting other players' information for commercial purposes.

8. Account Suspension & Termination

8.1 tv99's Rights

tv99 reserves the right to suspend or terminate any account without prior notice in the following circumstances:

• If any part of these Terms is violated.
• If information provided is found to be false or misleading.
• If fraud or deceptive activity is suspected.
• When required to meet legal obligations.

8.2 User Rights

You may close your account at any time. To request account closure, contact our support team via live chat or email. You will be given the opportunity to withdraw your valid balance before the account is closed, unless it is linked to prohibited activities.

9. Responsible Gaming

tv99 places the highest priority on responsible gaming. We believe that gaming is a form of entertainment and should never be a source of income or a solution to financial problems.

9.1 Self-Restriction Tools

tv99 provides the following tools for users:

• Deposit Limit: Set a daily, weekly, or monthly deposit limit.
• Betting Limit: Restrict the amount you bet within a given period.
• Self-Exclusion: Take a break from the platform for a set period of time.
• Cooling-Off Period: Temporarily deactivate your account.

For more information on responsible gaming, visit our Responsible Gaming page.

10. Privacy & Data Protection

tv99 takes the protection of your personal information very seriously. You can find details on how your information is collected, used, and stored in our Privacy Policy.

In brief, we use your information:

• Only for providing and improving our services.
• Kept secure through SSL encryption.
• Never sold to third parties.
• Not shared with authorities except where legally required.

11. Intellectual Property

All content on the tv99 platform — logos, graphics, software, text, designs, and other elements — is protected by the intellectual property rights of tv99 or its licensors.

• No content may be reproduced, distributed, or modified without prior written permission.
• Viewing or printing page content for personal, non-commercial use is permitted.
• Game software and intellectual property are owned by the respective game providers.

12. Limitation of Liability

To the maximum extent permitted by law, tv99 is not liable for the following:

• Loss of bets or games due to internet connection interruptions.
• Failure of third-party software or networks.
• Losses resulting from the user's own account credential exposure.
• Force majeure events (natural disasters, war, government orders, etc.).

However, we are committed to providing appropriate compensation if you suffer a loss due to a technical issue caused by our fault.

13. Changes to Terms

tv99 reserves the right to modify these terms at any time. For significant changes, we will endeavour to notify you at your registered email address.

Continued use of the platform after updated terms are published will be considered as your acceptance of the new terms. You are therefore advised to visit this page regularly.

14. Contact

If you have any questions or complaints regarding these terms, please contact us:

• Live Chat: Use our live chat for instant 24/7 support.
• Email: [email protected]
• Language: Support is available in both Bengali and English.

Our support team is at your service seven days a week, twenty-four hours a day.