tv99 Responsible Gaming
Set your fun limits, maintain healthy habits, and stay in control at all times using tv99's safe gaming tools.
Why Is Responsible Gaming Important?
Online gaming is a form of entertainment — a place to unwind, feel the thrill, and have some excitement after a long day. tv99 wants every player to enjoy this entertainment with joy, free from stress or anxiety. But when gaming crosses the line from entertainment into compulsion, it can have a negative impact on personal and family life.
That is why tv99 places responsible gaming at the top of its priorities. We are committed to creating an environment where you can fully control your playing time, your money, and your mental well-being. Our goal is not just to provide games, but also to ensure your protection.
tv99's Safe Gaming Tools
Deposit Limits
Set a maximum daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately — so there is no way to go beyond your budget. If you wish to increase the limit, a mandatory waiting period applies, giving you time to reconsider.
Time-Out
Taking a break every now and then is important. At tv99, you can take a temporary break from 1 day up to 6 weeks. During this time your account will be locked, but it will be automatically reactivated once the period ends. Trust yourself — taking a break is not a sign of weakness.
Self-Exclusion
If you feel gaming is getting out of your control, activate self-exclusion. This will completely close your account for an extended period — 6 months or more. Contact support to enable this feature.
Gaming History Review
You can view all your betting activity — wins, losses, time spent — in a detailed log. Analyse your own gaming habits and make informed decisions.
Reality Check Notifications
A notification will appear at set intervals to let you know how long you have been playing. This brief reminder helps keep gaming grounded in reality and prevents spending too much time playing.
24/7 Support
If you ever need help, contact tv99 via live chat or email. Our team is ready to assist in both Bengali and English. Asking for help is an act of courage.
Age Restriction Strictly Enforced
tv99 is for users aged 21 and above only. Age is verified at registration and identity documents may be requested at any time. Protecting minors from gaming is one of our highest responsibilities. Parents and guardians can use Net Nanny or similar parental control software to restrict children's access to this site.
Warning Signs of Problem Gaming
If any of the following signs appear in you, it may mean you need help. Keep yourself and your family safe.
- Continuously increasing bets to try to recover lost money.
- Hiding gaming activity from family or friends.
- Neglecting work, studies, or family responsibilities because of gaming.
- Repeatedly returning to gaming despite trying to stop.
- Borrowing money or draining savings to fund gaming.
- Feeling restless or irritable when not playing.
- Repeatedly arguing with loved ones over gaming.
Healthy Gaming Guidelines
Set a Budget
Decide how much money you can spend before you start gaming. If you lose that amount, stop — do not try to recover losses by placing more bets.
Stick to a Time Limit
Set a maximum time for each session. Use a clock or your phone's alarm. When time is up, close the game.
Watch Your Emotions
Avoid gaming when you are angry, sad, or stressed. In such a state, your ability to make decisions is reduced and risks increase.
Think of It as Entertainment
Gaming is not a way to earn income, it is a form of entertainment. Play with the mindset that a win is a bonus and a loss is a lesson.
Let Your Loved Ones Know
Tell a family member or trusted friend that you are gaming. Take their concerns seriously.
How to Use Safety Tools
Set a Deposit Limit
Log in to your account and go to the "Responsible Gaming" section under "Account Settings". From there, choose a daily, weekly, or monthly limit. Reducing a limit takes effect immediately. If you request to increase a limit, a mandatory waiting period must be completed.
Activate a Time-Out
Choose your preferred break duration from the "Responsible Gaming" settings. During the break you will not be able to log in or place any bets. Once the period ends, your account will be automatically reactivated.
Activate Self-Exclusion
To activate self-exclusion, contact the support team directly — via live chat or by emailing [email protected]. Our team will help you complete the process. This step is completely confidential.
Where to Go If You Need Help
Dealing with a gaming problem alone can be difficult. tv99 is always here for you. Our support team is available 24/7 via live chat and email.
Live Chat
Connect to live chat from any page on the site. Our trained support agents can speak in Bengali and are able to provide quick solutions.
Email Support
To send a detailed message, email: [email protected] — we respond in both Bengali and English.
Enjoy tv99 Responsibly
Use the safe gaming tools, set your limits, and play with enjoyment. All tv99 games are waiting for you.