Frequently Asked Questions
All your answers about tv99, right here
From bonus withdrawals to cricket betting to live casino — whatever questions you have about tv99, you will find clear and straightforward answers on this page.
Whether you are new to tv99 or an experienced player, questions come up for everyone. This FAQ page is designed so you can quickly and easily find the right information. Below, questions and answers are organized into five categories — responsible gaming, BPL and international matches, welcome bonus, withdrawals, and live casino. Every answer is based on tv99's actual services. If you can't find your question, contact our 24/7 live chat support.
Frequently Asked Questions
Responsible Gaming
Yes, tv99 allows players to set their own deposit limits. You can choose how much you want to deposit per day, per week, or per month. To activate this limit, contact the support team directly via live chat. Once set, the limit takes effect immediately, and increasing it takes some time to process.
If you feel you need a break, let the tv99 support team know. During a cooling-off period, your account will be temporarily suspended — no deposits or betting will be possible for the chosen duration. You can select the length of the period yourself. For a longer-term break, self-exclusion is also an option.
Yes, tv99 strictly enforces a 21+ age policy. Only individuals aged 21 or older may create an account and play games. Age must be confirmed during account verification. This site is strictly off-limits to minors.
tv99 takes responsible gaming seriously. If you feel gaming is having a negative impact on your life, talk to a family member or someone you trust. Mental health organizations in Bangladesh can provide support in these situations. The tv99 support team can also help you with self-exclusion or setting limits.
Watch for these warning signs: Are you spending more than your budget? Do you keep playing to try to recover lost money? Is your sleep or work being affected? Are you hiding it from loved ones? If any of these apply, it's time to take a break. Gaming should be a form of entertainment, not a source of stress. Visit the tv99 responsible gaming page to learn more.
BPL & International Matches
Decimal odds are quite straightforward. Say a team's odds are 2.50 — that means if you bet ৳100 and win, you get back ৳250 in total (including your original stake). The higher the odds, the lower the probability but the bigger the reward. Odds never go below 1.0, and 1.0 means no profit.
Yes, tv99's cricket section offers betting on BPL, the T20 World Cup, IPL, and various other international cricket tournaments. Multiple markets are available for big matches like Bangladesh vs India. To start betting, log in from the tv99 Login page.
With live in-play betting, you can place bets while a match is in progress. Odds shift with every over or wicket, making the experience more exciting. For example, you can bet on how many runs will be scored in the next over while a team is batting. Quick decision-making is key here.
Popular cricket markets on tv99 include — Match Winner, Toss Winner, Top Run-Scoring Team, Method of First Wicket, Total Runs in an Innings (Over/Under), and Whether a Century Will Be Scored. Each market comes with clear guidelines, so any bettor can understand them easily.
Yes, for major ICC tournaments, tv99 often offers special markets and enhanced odds. Markets such as who will win the tournament, which team will reach the semi-finals, and who will be the top batter are available. Visit the cricket page for more details.
Welcome Bonus
For tv99's welcome bonus, wagering is calculated on the bonus amount only, not on the combined total of the deposit and bonus. For example, if you deposit ৳1,000 you will receive a ৳2,000 bonus, and you must wager ৳2,000 × 15 = ৳30,000 before you can withdraw your bonus winnings. Once wagering is complete, you can withdraw your winnings.
No, the welcome bonus is available to each player once only — at the time of their first deposit. If the same person attempts to claim the bonus by opening a new account, it is considered a violation of tv99's rules and may result in account termination. One account, one bonus — that is the policy.
To receive the welcome bonus: first create an account, then make a minimum first deposit of ৳500. A 200% bonus on your deposit will be added automatically, up to a maximum of ৳5,000. That means if you deposit ৳6,000 or more, you will receive the full ৳5,000 bonus. Once the bonus is activated, the support team will confirm it with you.
Slot games generally count 100% toward wagering. Live casino games (such as baccarat and roulette) and sports betting may count partially. For the exact contribution rate for each game, check the tv99 terms and conditions page or ask via live chat.
Yes, you can cancel a bonus if you wish, but keep in mind that cancelling a bonus will also forfeit all winnings associated with that bonus. To request a bonus cancellation, contact live chat support. It is wise to read the terms and conditions once before cancelling.
Withdrawals
At tv99, processing a withdrawal request generally takes 30 minutes to 3 hours. In most cases it is even faster. While being processed, the request will show a "Pending" status. Once approved, the funds are sent directly to your bKash, Nagad, or other selected payment method.
No, tv99 strictly enforces the rule that withdrawals may only be made to a mobile banking or bank account registered in the player's own name. Withdrawal requests to third-party accounts are not accepted. This is necessary for your security and to prevent fraud.
Yes, tv99's withdrawal service is available 7 days a week, 24 hours a day. Processing continues normally at night and on holidays. However, bank transfers may take slightly longer depending on the relevant bank's working days.
The minimum withdrawal amount at tv99 is ৳500. This limit applies to all methods — bKash, Nagad, Rocket, Upay, and bank transfer. Before withdrawing, your account must have a sufficient balance and any wagering requirements must be met (if you have bonus winnings).
To withdraw winnings earned from a bonus, the wagering requirement must be fully completed. For example — if you receive a ৳2,000 bonus, you must place ৳2,000 × 15 = ৳30,000 in bets before your bonus winnings become eligible for withdrawal. Your original deposit amount can be withdrawn at any time.
Live Casino
In baccarat, you place a bet on one of three outcomes — "Player", "Banker", or "Tie". The hand whose card total is closest to 9 wins. 10s and face cards are worth zero. If the total is two digits, only the last digit counts (e.g., 15 = 5). It is simple and very popular among Bangladeshi players.
In a live dealer game, a real dealer runs the game from a studio via live video streaming. You can see the dealer on screen, watch cards being dealt or the roulette wheel spinning, and place your bets. It gives you the feel of a real casino over the internet. Well-known providers such as Evolution Gaming and Ezugi deliver this service.
Yes, tv99's live casino is fully mobile-friendly. You can play easily from the browser on any Android or iOS smartphone — no separate app download needed. For the best streaming experience, use a stable internet connection (Wi-Fi or mobile data).
tv99's live casino has tables with various limits, so new and lower-budget players can get started easily. Options range from small-bet tables to high-limit VIP tables. The minimum and maximum limits for each table are displayed on screen before you join.
In roulette, a wheel spins with slots numbered 0 to 36. You bet on which slot or colour (red or black) the ball will land on. The easiest bets for beginners are "red/black" or "odd/even", where the chance of winning is close to 50%. Betting on a specific number carries higher odds.
Still have questions?
If you haven't found the answer above, the tv99 support team is always ready to help.
Reach us 24/7 via live chat or email in Bengali — [email protected]