tv99's Privacy Policy

This privacy policy applies to all users of the tv99 platform. When you visit the tv99 website, create an account, or use any of our services, you are considered to have accepted the terms of this policy.

tv99 believes that the protection of your personal information is a fundamental right. We are committed to using the information you provide only for the purpose for which it was collected. This policy may be updated from time to time; if changes are made, we will notify you through the relevant channel.

tv99 collects only the information that is essential for providing its services. The information collected can be divided into three main categories:

2.1 Registration & Identity Information

When you open an account on tv99, you are required to provide the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — minimum age is 21)
• Active mobile number
• Email address
• National ID card or passport number (for identity verification purposes)

2.2 Financial & Transaction Information

Information collected during deposits and withdrawals:

• Details of the payment method used (bKash, Nagad, Rocket, Upay, or bank transfer)
• Transaction amount and time
• Bank account or mobile banking number (partial — the full number is not stored for security reasons)

2.3 Technical & Usage Information

Information collected automatically while you use the platform:

• IP address and device type
• Browser and operating system information
• Cookie and session data
• Gameplay history and time spent on the platform
• Login time and approximate location information

tv99 uses your information only for the specific purposes listed below, and for no other purpose:

• Account management: To ensure secure login, password recovery, and account protection.
• Identity verification (KYC): To prevent fraud and maintain the security of the platform.
• Financial transaction processing: To handle deposits and withdrawals. Note that the minimum deposit and withdrawal on tv99 is ৳500.
• Customer support: To help resolve your complaints, questions, and issues.
• Service improvement: To analyze usage data and improve the platform experience.
• Bonuses & promotions: To deliver tv99's legitimate offers and bonuses to the right users.
• Security monitoring: To detect unauthorized access, fraud, and unusual activity.
• Legal obligations: To comply with applicable laws and regulations.

tv99 uses cookies to improve your experience on the website. Cookies are small text files stored in your browser. The cookies we use are:

4.1 Essential Cookies

These cookies are necessary to keep the platform running. Without them, login sessions, security verification, and core features will not work. There is no option to disable these cookies.

4.2 Performance Cookies

These cookies are used to remember your preferences (such as language selection) and to monitor site performance. They do not collect any personally identifiable information.

4.3 Analytics Cookies

Anonymous statistics are collected to understand which parts of the site users visit most. This data is analyzed in aggregate and is not used to identify any individual person.

tv99 never sells or rents your personal information. However, in the limited situations below, certain information may be shared with third parties:

• Payment processors: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers.
• Technology partners: Technology companies that provide site infrastructure and security services, which are bound by confidentiality agreements.
• Legal authorities: In response to a valid order from a court or government authority under applicable law.
• Fraud prevention: With industry-standard security service providers to detect and prevent fraudulent activity.

Even in the cases listed above, only the minimum necessary information is shared — nothing more. All partners are contractually obligated to adhere to our privacy standards.

tv99 takes industry-standard technical and administrative measures to keep your information secure:

6.1 Technical Safeguards

• SSL encryption: All data transferred between your browser and our servers is transmitted through an encrypted connection.
• Data encryption: Stored sensitive information (passwords, financial data) is kept in an encrypted state.
• Firewalls & access controls: Multiple layers of protection are in place to prevent unauthorized access.
• Regular security audits: Our systems are regularly tested by security specialists.

6.2 Data Retention Period

We retain your information for as long as your account is active. After an account is closed, certain information may need to be retained for a specified period in accordance with legal obligations. Once the designated period has passed, information is securely deleted or anonymized.

tv99 believes that you have clear rights over your own information. Your rights are described in detail below:

• Right to know: If you want to know what information we have collected about you and how it is being used, please contact us.
• Right to correction: If your account contains incorrect or outdated information, you may request that it be corrected.
• Right to deletion: In certain circumstances you may request that your personal information be deleted — however, due to legal obligations, we may need to retain certain information for a specified period.
• Right to restrict processing: You may request that your information not be used for a specific purpose.
• Right to lodge a complaint: If you feel that we are not adequately protecting your information, you may raise a complaint with our support team.

To exercise any of the above rights or to obtain related information, please contact our customer support team. We are committed to responding to your request within a reasonable time.

tv99 is an adults-only platform. It is intended solely for those aged 21 and above. We do not knowingly collect personal information from any minor.

If a minor's information accidentally enters our system, we will immediately delete that information and close the associated account as soon as it comes to our attention. If you have any information about this, please contact us.

The tv99 platform uses software from various game providers for technical support, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These companies have their own privacy policies and tv99 is not responsible for their data management practices.

For payment processing, the respective privacy policies of bKash, Nagad, Rocket, and Upay will apply. When accessing the websites or apps of these companies during a transaction, please follow the policies of the relevant company.

tv99 reserves the right to review and update this privacy policy as needed. If changes are made:

• The updated policy will be published on this page.
• Users will be notified through their registered contact channel for significant changes.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

It is recommended that you review this page regularly so that you stay informed about the latest privacy policy.

If you have any questions, complaints, or requests regarding this privacy policy, please contact us. The tv99 support team provides assistance in both Bengali and English, 24/7:

We will try to respond to your request as quickly as possible. For privacy-related requests, we may need to verify your identity for security purposes.